Effective Communication begins with you.

Ineffective Communication:

- Indirect: not getting to the point; never clearly stating intention
- Passive: timid, reserved
- Antagonistic: angry, aggressive or hostile tone
- Cryptic: underlying message obscured and requires interpretation
- Hidden: true agenda never directly stated
- Non-Verbal: communicated through body language and behaviors rather than words
- One-Way: more talking than listening
- Unresponsive: little interest in the perspective or needs of the other person
- Off-Base: responses and needs of the other person are misunderstood and misinterpreted
- Dishonest: false statements are substituted for true feelings, thoughts and needs

Effective Communication:

- Direct: to the point; leaving no doubt as to meaning
- Assertive: not afraid to state what is wanted or why
- Congenial: affable and friendly
- Clear: underlying issues are articulately expressed
- Open: no intentionally hidden messages
- Verbal: clear language used to express ideas
- Two-Way: equal amounts of talking and listening
- Responsive: attention paid to the needs and perspective of the other person
- Honest: true feelings, thoughts and needs are stated
Lisa Ekanger Your Hometown Realtor!